Privacy Policy

We are committed to protecting and respecting your privacy.  This is our Privacy Policy which explains how your information is collected, used, and protected.

Who we are

We are Vos Voco Ltd, registered in England and Wales as company number 10270729. Our registered address is 6 Central Avenue, St Andrews Business Park, Thorpe St Andrew, Norwich, NR7 0HR, United Kingdom. Our business provides Software as a Service and such requires some personal data to operate if you are a registered user. We also aim to communicate with existing and potential customers.

What Personal Information do we collect?

We collect different personal information depending on how you contact us.

Enquiry using website: When receiving a web enquiry, we record your name, company, company email address, contact number and nature of enquiry.

Request for help: We will record your name, company, company email address, contact number and nature of assistance needed.

Telephone contact: Usually we will capture your name and telephone contact number, along with your email address.

Becoming a registered user: Vos Voco’s service relies on us knowing who the users of our service are. During registration either online or through the App, we will capture your name, company name, company address, and your company email address and contact number. Our service can move data between “teams”. As a registered user you may be a) a standalone user, b) in one “Team”, or c) in several “teams”. With you (and where applicable) your company’s leadership we will capture and maintain this “team” data.

What we use your information for

The Vos Voco Service: Vos Voco provides secure data collection, exchange and communication between two organisations who are known to each other using workflows. To provide this service, the workflow user’s name, company and “team” will be included in the workflow/message detail and will be visible to both organisations. We will not pass other details we hold of registered users such as address, email address and telephone numbers to anyone at any time.
In some cases, the workflow’s business value may include collection and exchange of personal data between two organisations. Data provided in these workflows is outside the control of Vos Voco and would be subject to the two organisation’s own privacy policies.

Marketing: We may contact you for marketing purposes unless you have opted out. Under no circumstances will your data be sold to a third party.

Feedback: Your feedback on Vos Voco’s service is important to us, and we may contact you from time to time through the App, by email or by phone.

Sharing your information

We will not share your personal information with any third parties.

Cookies and website traffic data

We aim to make it easy to use our website by remembering your preferences such as languages and report settings. Additionally, by understanding how our customers use our website, we can tailor it to make the site as useful and efficient as possible. To achieve this, we may collect information about your computer or device including its IP address, operating system and browser type using Cookies. This provides statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Cookies are small text files which are transferred from our website to your computer’s hard drive. In most browsers you can configure your web browser to block or restrict cookies. This may however restrict or prevent the use of some parts of our website. Unless you have adjusted your browser settings so it will refuse cookies, our system will issue cookies when you access our website.

Our website and App uses cookies from the following organisations:

Google Analytics. This helps us to understand our website and app users better, in terms of understanding the performance of our content and products. No personal information is associated with these records.

Storage of your personal data

We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.

The data we collect from you may be transferred to and stored outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the internet is not always secure. Although we encrypt data transmitted within our service, we cannot guarantee the security of your data which is transmitted to our website or other services via an internet or similar connection, and any transmission will be at your own risk.

Passwords may be either provided or chosen by you to access certain areas of our website or services. Please keep this password safe. We will not share this password with anyone, nor will our staff ask you for it.

Asking us to modify or delete personal information

If you want us to change or delete any personal information that we hold about you, simply email us at help@vosvoco.com.

Opting out of future communication

To opt out of email communication, click “unsubscribe” at the bottom of any marketing email. For any other requests, email us at help@vosvoco.com.

Updates to our Privacy Policy

Our privacy policy will be reviewed regularly and updated on this webpage. This version is effective from January 1, 2019.